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Quote, book and get full control of your shipments.
Talk to an expert
We help you to navigate through logistic questions.
Contact formGain clarity on the rules governing your shipments
Review detailed terms, liability limits and national regulations to ensure compliance and protect your interests.
Understand your rights and obligations
Familiarise yourself with the IATA resolutions, liability limits and national forwarder rules that apply to your shipments.
Make informed decisions and safeguard your interests.
Terms and Conditions of national forwarder organisations
| Country | Document |
|---|---|
Austria | [Download](https://a.storyblok.com/f/331466/x/9d7cea6fe4/austria-terms-and-conditions.zip) |
Belgium | [Download](https://a.storyblok.com/f/331466/x/1d70a701f0/belgium-terms-and-conditions.zip) |
Canada | [Download](https://a.storyblok.com/f/331466/x/f17b8c4861/canada-terms-and-conditions.zip) |
Czech Republic | [Download](https://a.storyblok.com/f/331466/x/1a8280b6b9/czech-republic-terms-and-conditions.zip) |
Denmark | [Download](https://a.storyblok.com/f/331466/x/bc6e2d5cc0/denmark-terms-and-conditions.pdf) |
Estonia | [Go to website](https://www.elea.ee/) |
Finland | [Download](https://a.storyblok.com/f/331466/x/f20d46651d/finland-terms-and-conditions.pdf) |
France (Reunion) | [Download](https://a.storyblok.com/f/331466/x/848d7438dc/france-reunion-terms-and-conditions.zip) |
Germany | [Download](https://a.storyblok.com/f/331466/x/7fce1ac139/germany-terms-and-condition.zip) |
Greece | [Go to website](https://www.synddel.gr/en/general-terms/freight-forwarding-general-terms) |
Ireland | [Download](https://a.storyblok.com/f/331466/x/e33e1a413e/ireland-terms-and-conditions.pdf) |
Italy | [Download](https://a.storyblok.com/f/331466/x/2becd21f01/italy-terms-and-conditions.zip) |
Latvia | [Download](https://a.storyblok.com/f/331466/x/e65eb9b0c9/latvia-terms-and-conditions.zip) |
Luxembourg | [Download](https://a.storyblok.com/f/331466/x/be126cccf0/luxembourg-terms-and-conditions.pdf) |
Malta | [Download](https://a.storyblok.com/f/331466/x/f74ee5ce31/malta-terms-and-conditions.pdf) |
| Country | Document |
|---|---|
Mexico | [Download](https://a.storyblok.com/f/331466/x/0058fbac6a/mexico-terms-and-conditions.pdf) |
Netherlands | [Download](https://a.storyblok.com/f/331466/x/a661a83114/netherlands-terms-and-conditions.zip) |
Norway | [Download](https://a.storyblok.com/f/331466/x/d9bb377ecf/norway-terms-and-conditions.pdf) |
Portugal | [Download](https://a.storyblok.com/f/331466/x/adb70ad492/portugal-terms-and-conditions.zip) |
Puerto Rico (and USA) | [Download](https://a.storyblok.com/f/331466/x/1650737c87/puerto-rico-usa-terms-and-conditions.pdf) |
Reunion (France) | [Download](https://a.storyblok.com/f/331466/x/848d7438dc/france-reunion-terms-and-conditions.zip) |
Russia | [Download](https://a.storyblok.com/f/331466/x/a85b42ffab/russia-terms-and-conditions.pdf) |
Slovakia | [Download](https://a.storyblok.com/f/331466/x/554481117b/slovakia-terms-and-conditions.pdf) |
Slovenia | [Download](https://a.storyblok.com/f/331466/x/15b6a40508/slovenia-terms-and-conditions.pdf) |
South Africa | [Download](https://a.storyblok.com/f/331466/x/a2719329df/south-africa-terms-and-conditions.pdf) |
Spain | [Download](https://a.storyblok.com/f/331466/x/498e7bdca5/spain-terms-and-conditions.zip) |
Sweden | [Download](https://a.storyblok.com/f/331466/x/56e0192342/sweden-terms-and-conditions.pdf) |
Switzerland | [Download](https://a.storyblok.com/f/331466/x/394ecacc0d/switzerland-terms-and-conditions.zip) |
United Kingdom | [Download](https://a.storyblok.com/f/331466/x/606bc3fab0/united-kingdom-terms-and-conditions.pdf) |
USA (and Puerto Rico) | [Download](https://a.storyblok.com/f/331466/x/1650737c87/puerto-rico-usa-terms-and-conditions.pdf) |
Download Terms and Conditions
Access key documents governing air shipments.
*1 Supersedes the old liability limits even when the H/AWB still reflects the old liability limits.
*2 For any pre-transportation or on-forwarding beyond the airports, the liability is either ruled by the respective Terms and Conditions of the national forwarder organisations (see country listing below), or for Asia Pacific, FIATA model rules for freight forwarding services as adopted by Kuehne+Nagel entities in Asia Pacific.
*3 If such does not exist according to the FIATA model rules for freight forwarding services as adopted by the respective Kuehne+Nagel country organisation.
*4 For any air transportation to/from and within any country that presently has neither adopted (see list of countries) the Warsaw nor the Montreal Convention, please also refer to the above-mentioned applicable rules under items 2 and 3.