Services

Comprehensive Terms and Conditions

Gain clarity on the rules governing your shipments

Review detailed terms, liability limits and national regulations to ensure compliance and protect your interests.

Understand your rights and obligations

Familiarise yourself with the IATA resolutions, liability limits and national forwarder rules that apply to your shipments.

Make informed decisions and safeguard your interests.

Terms and Conditions of national forwarder organisations

Country	Document
Austria	[Download](https://a.storyblok.com/f/331466/x/9d7cea6fe4/austria-terms-and-conditions.zip)
Belgium	[Download](https://a.storyblok.com/f/331466/x/1d70a701f0/belgium-terms-and-conditions.zip)
Canada	[Download](https://a.storyblok.com/f/331466/x/f17b8c4861/canada-terms-and-conditions.zip)
Czech Republic	[Download](https://a.storyblok.com/f/331466/x/1a8280b6b9/czech-republic-terms-and-conditions.zip)
Denmark	[Download](https://a.storyblok.com/f/331466/x/bc6e2d5cc0/denmark-terms-and-conditions.pdf)
Estonia	[Go to website](https://www.elea.ee/)
Finland	[Download](https://a.storyblok.com/f/331466/x/f20d46651d/finland-terms-and-conditions.pdf)
France (Reunion)	[Download](https://a.storyblok.com/f/331466/x/848d7438dc/france-reunion-terms-and-conditions.zip)
Germany	[Download](https://a.storyblok.com/f/331466/x/7fce1ac139/germany-terms-and-condition.zip)
Greece	[Go to website](https://www.synddel.gr/en/general-terms/freight-forwarding-general-terms)
Ireland	[Download](https://a.storyblok.com/f/331466/x/e33e1a413e/ireland-terms-and-conditions.pdf)
Italy	[Download](https://a.storyblok.com/f/331466/x/2becd21f01/italy-terms-and-conditions.zip)
Latvia	[Download](https://a.storyblok.com/f/331466/x/e65eb9b0c9/latvia-terms-and-conditions.zip)
Luxembourg	[Download](https://a.storyblok.com/f/331466/x/be126cccf0/luxembourg-terms-and-conditions.pdf)
Malta	[Download](https://a.storyblok.com/f/331466/x/f74ee5ce31/malta-terms-and-conditions.pdf)

Country	Document
Mexico	[Download](https://a.storyblok.com/f/331466/x/0058fbac6a/mexico-terms-and-conditions.pdf)
Netherlands	[Download](https://a.storyblok.com/f/331466/x/a661a83114/netherlands-terms-and-conditions.zip)
Norway	[Download](https://a.storyblok.com/f/331466/x/d9bb377ecf/norway-terms-and-conditions.pdf)
Portugal	[Download](https://a.storyblok.com/f/331466/x/adb70ad492/portugal-terms-and-conditions.zip)
Puerto Rico (and USA)	[Download](https://a.storyblok.com/f/331466/x/1650737c87/puerto-rico-usa-terms-and-conditions.pdf)
Reunion (France)	[Download](https://a.storyblok.com/f/331466/x/848d7438dc/france-reunion-terms-and-conditions.zip)
Russia	[Download](https://a.storyblok.com/f/331466/x/a85b42ffab/russia-terms-and-conditions.pdf)
Slovakia	[Download](https://a.storyblok.com/f/331466/x/554481117b/slovakia-terms-and-conditions.pdf)
Slovenia	[Download](https://a.storyblok.com/f/331466/x/15b6a40508/slovenia-terms-and-conditions.pdf)
South Africa	[Download](https://a.storyblok.com/f/331466/x/a2719329df/south-africa-terms-and-conditions.pdf)
Spain	[Download](https://a.storyblok.com/f/331466/x/498e7bdca5/spain-terms-and-conditions.zip)
Sweden	[Download](https://a.storyblok.com/f/331466/x/56e0192342/sweden-terms-and-conditions.pdf)
Switzerland	[Download](https://a.storyblok.com/f/331466/x/394ecacc0d/switzerland-terms-and-conditions.zip)
United Kingdom	[Download](https://a.storyblok.com/f/331466/x/606bc3fab0/united-kingdom-terms-and-conditions.pdf)
USA (and Puerto Rico)	[Download](https://a.storyblok.com/f/331466/x/1650737c87/puerto-rico-usa-terms-and-conditions.pdf)

Download Terms and Conditions

Access key documents governing air shipments.

General Terms & Conditions for Air Freight

Conditions of contract based on IATA Resoluti...

Amended IATA Resolution 600b *1 (effective 28...

FIATA model rules for Asia Pacific *2

FIATA model rules *3

Extended liability service for perishables

Kuehne+Nagel Air Logistics *4

*1 Supersedes the old liability limits even when the H/AWB still reflects the old liability limits.

*2 For any pre-transportation or on-forwarding beyond the airports, the liability is either ruled by the respective Terms and Conditions of the national forwarder organisations (see country listing below), or for Asia Pacific, FIATA model rules for freight forwarding services as adopted by Kuehne+Nagel entities in Asia Pacific.

*3 If such does not exist according to the FIATA model rules for freight forwarding services as adopted by the respective Kuehne+Nagel country organisation.

*4 For any air transportation to/from and within any country that presently has neither adopted (see list of countries) the Warsaw nor the Montreal Convention, please also refer to the above-mentioned applicable rules under items 2 and 3.