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Contact formMaintaining product integrity and on-time delivery
When a leading pharmaceutical company needed to ship crucial diabetes medication to Australia, our expert pharma logistics teams implemented a quick Sea-Air solution.
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Most medicines are highly sensitive to external factors like heat, moisture and even light
Handling them with safety and care is essential
Our customer regularly sends medicines from Türkiye to Australia
Diabetes medication requires strict control during storage to guarantee insulin efficacy from collection to distribution.
When the company came up against temperature-sensitive capacity challenges with Sydney flights, they approached Kuehne+Nagel for help.
Despite this disruption to their supply chain, they knew that a delay in delivery was not an option. It could impact patients who are reliant on these medicines.
The contingency plan
For timely delivery, our experts rerouted shipments to Singapore by air instead of the usual Sydney route.
Due to the short notice, this required seamless coordination between teams and locations.
The shipment was collected from the facility in Istanbul and transported to Singapore, maintaining a 15°C-25°C temperature throughout. The medicines were stored at a pharma-certified temperature-controlled warehouse at the Singapore Airport before moving by sea to Australia. We collaborated with the customer to ensure the customs clearance was smooth upon arrival at the destination.
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A smart combination: solutions-oriented and collaborative
With the multi-modal Sea-Air Logistics, our customer was able to deliver life-saving medicines to patients safely and on schedule in Sydney.
The customer has since returned for Sea-Air solutions around the world, including lanes in Colombia, Mexico and Brazil. They also minimised their CO2 emissions and costs, securing a long-term future working relationship.