| 1. What kind of collection box is provided? top |
The box is manufactured out of recycled cardboard and the box itself is also recyclable after use.
For delivery the box(es) will be folded. The box is very simple to assemble. Clear instructions are available on the box itself.
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| 2. How do I order empty boxes? top |
In the Menu option called "Services" you will find "Request new boxes". On this webpage you can choose
the quantity of boxes you would like to receive. Please make sure that you order only the necessary boxes for your recycling needs.
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| 3. How many boxes can I order at a time? top |
You can order anywhere between 1 and 20 boxes at a time. Each box has a unique number.
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| 4. How do I know my request has been taken into account? top |
After saving the order you will receive a confirmation by email. The new box(es) will be
delivered within 3-5 working days after order creation
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| 5. What are the dimensions of the collection box? top |
The dimensions are L60XW40XH47 cm, enough capacity for 20 Ink cartridges of 950ml and some waste Tanks if the box is filled on an organized structure.
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| 6. What can I put in the collection box? top |
This box is strictly intended for Epson Europe Large Format printer supplies (ink cartridges, waste containers, and maintenance tanks).
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| 7. What is the maximum number of cartridges I can put in the box? top |
It depends of the size of the materials. The lid of the collection box should close easily and the weight of the box should not exceed 20kg (see also question 5).
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| 8. What do I do if the box breaks or rips? top |
If this happens, please contact the helpdesk by email. This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com
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| 9. How do I create a box collection order? top |
In the "Services" menu, you will find the "Pick up and Swap Service".
On this webpage you will find a field showing all available boxes within your premises.
You have the option to select the box(es) you want to return.
Please select the relevant box number (box ID) and click on the button "Exchange".
The box number is located on the right side of the box cover. The number usually starts with 0034046695. If there is no box number showing please send an email with the box ID to: eccp-support@kuehne-nagel.com
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| 10. When will the box collection take place? top |
You have the possibility to request a specific collection date when you create the box collection order.
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| 11. Who will pick up the full collection boxes? top |
Epson (LFP)'s partner, Kuehne + Nagel, will do the pick up of full collection boxes.
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| 12. What if I have special pickup handling requirements? top |
When creating your box collection order, you will find a field where you can enter any additional
handling requirements.
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| 13. What do I do if the collection is not done on the requested date? top |
If this happens, please contact the helpdesk by email. This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com
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| 14. How do I change the pickup date? top |
Using the calendar function can change the pickup date. Please click on this symbol to choose
the requested pickup date
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| 15. What is a swap? top |
A swap is the delivery and collection of boxes on the same day, but not necessarily at the same moment.
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| 16. What is a swap? top |
In the "service" menu, you will find the "pick up and swap services" where you can create a swap.
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| 17. What is the pallet function? top |
If you have your own pallets filled with empty cartridges you can choose this option to have them picked up.
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| 18. How do I create a collection for my own pallets? top |
In the "services" menu you will find the "Pallet collection service". Here, you will find different pallet types.
Please choose the quantity of the relevant pallet type you have and enter the weight.
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| 19. Where do I find the box ID on the box? top |
You will find a white label with a barcode ID on the right side of the box cover. The number usually starts
with 0034046695.
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| 20. What do I do if I can't find the right box ID on the Internet? top |
If this happens, please contact the helpdesk by email. This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com
If your printer was delivered with a collection box, you can choose the "pallet collection service", select pallet type "other", weight: "10 kgs" and enter the box number in the comment field.
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| 21. What if I didn't receive a confirmation email? top |
If you didn't receive a confirmation email, your order has not been processed or you have entered a wrong email address.
Please check the entered email address and/or resubmit the order. If you have any questions or the error occurs again, please contact the helpdesk.
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| 22. Is it mandatory to fill in the survey? top |
No, it is not mandatory to fill in the survey.
However, we would appreciate it if you could fill it in after
you have used our services a few times.
This will help us improve our services to you in the future.
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| 23. How do I change my personal profile? top |
For changing the personal profile permanently, please contact the helpdesk by email.
This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com
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| 24. How do I unsubscribe from the programme? top |
If you want to unsubscribe from the programme, please contact the helpdesk by email.
This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com.
Please note that before being able to unsubscribe from the programme, all boxes in your possession will need to be picked up.
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| 25. What do I do if I have a problem that is not listed here? top |
Please contact the helpdesk by email.
This can be done by clicking here , or by sending an email to: eccp-support@kuehne-nagel.com
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